• Spring 2023

    Phishing Scam

    Members of the public have been receiving SMS messages asking them to click on a link to review a “DocuSign Document”. The link then attempts to gain information/credentials of your email account, which then compromises the account(s) and will likely lead to fraudulent activity.

    We Never Ever send links intext messages (SMS). Never click on any link you were not expecting to receive. 

    If you were expecting an agreement/contract for digital signature by DocuSign, check that the detail and context are what you were expecting before you complete it. If in doubt, check it out.

    Vishing scam:

    Members of the public are also receiving calls from mobile phone numbers with a recorded message stating the caller is an official representative of a company, and that “suspicious transactions” have taken place on "your account”. The recorded message requests the person to dial a number to rectify the issue.

    Altura Credit Union will NEVER EVER contact you to verify your account .

    Always end a call if you have doubts about the validity of a caller. You can always call Altura Credit Union on 053 94 88700/ to check if we were trying to contact you.

  • Altura Credit Union will NEVER EVER ask you to verify your account & will NEVER send you a link by SMS.
  • Members need to be vigilant, and never share any account/personal information. You have the power to protect your data and your account. Any compromise can lead to fraudulent activity.

Contact Us

If you are in any doubt regarding fraudulent activities with your account, attempted fraud or lost/stolen cards you can contact us on 053 94 88700 Monday - Saturday from 9am - 5pm. If out of office hours, please call credit union card services on 01 693 33 33 - this is available 24/7, 365 days a year.

Top Tips

Always treat communications received with scepticism, especially when unexpected.

NEVER EVER divulge your One Time Passcodes (OTPs) for card transactions or when you are setting up Apple Pay, Fitbit Pay or Google Pay onto a smart phone.

WE WILL NEVER EVER send you messages requesting you to click a link to review or block a fraudulent transaction on your account, or advise that you are locked out of your account.

WE WILL NEVER EVER ask you for the full 16 digits of your Altura Credit Union debit card.

WE WILL NEVER EVER  email, text or phone you asking you to provide your One Time Passcode (OTP) or debit card information in order to confirm a recent transaction. NEVER EVER share these, as to do so will likely lead to fraudulent activity.

 WE WILL NEVER EVER email and ask you to enter your login credentials, PIN, debit card number or any personal information anywhere. If you are in doubt, always delete emails of this nature.

END CALLS if you have doubts about the validity of the caller. Simply hang up and source the phone number for that company to make contact to check if the call was legitimate.

Want to stay up to date on Fraud Alert? You Can sign up with FraudSmart here.