Fraud

Fraud Alerts & Safety Tips

At Altura Credit Union, your security is our top priority. Fraudsters are constantly finding new ways to try to access your personal and financial information. Stay alert, take your time when reacting to unexpected messages, and always Stop, Check & Think before acting.

Below you will find information about current scams, how to protect yourself, and who to contact if you suspect fraudulent activity.

Common Scams Targeting Members

1. SMS Scams Linking to Fake Credit Union Websites

Fraudsters are sending messages with links to websites that look like legitimate credit union portals. These sites may:

  • Use generic credit union logos and familiar colours (not Altura’s official branding).
  • Have convincing layouts prompting you to enter login or personal information.
  • Contain domains like mycu-ireland.im — Altura Credit Union does NOT use this or similar domains.

Important: Never click on suspicious links or enter personal details on unfamiliar websites.

2. “New Payee Added” Scam Messages

Scammers may send texts claiming a new payee has been added to your account (e.g., “Jamie Smith”, “Patrick Hogan”, “Martin Nolan”) and instruct you to call a number if you did not authorise it.

What to do:

  • Do not call the number.
  • Never share personal or banking information with unsolicited callers.

3. Standing Order Setup Scams

Messages may indicate a large standing order has been set up and ask you to reply with “Y” or “N”.

Warning: Responding can expose your personal information. Always ignore unexpected messages like this.

4. DocuSign / Phishing SMS

You may receive SMS messages asking you to review a “DocuSign Document.” These are attempts to steal your email credentials.

Key points:

  • We never send links via SMS.
  • Only complete documents you were expecting. If in doubt, verify the request independently.

5. Vishing (Voice Call) Scams

Some fraudsters call claiming to be from a company or your credit union, reporting “suspicious transactions” and instructing you to dial a number.

Remember:

  • Altura Credit Union will NEVER call to verify your account or request personal information.
  • Always hang up if you are unsure, then call us on 053 94 88700 or email info@alturacu.ie to check.

Top Tips for Staying Safe

  • Treat all unexpected communications with scepticism.
  • Never share One Time Passcodes (OTPs) for transactions or mobile payment setups.
  • We will never ask for:
    • Links to click for blocking transactions
    • Your full 16-digit debit card number
    • Login credentials, PINs, or OTPs via email, text, or phone
  • If in doubt, delete emails or messages requesting sensitive information.
  • End calls immediately if the caller seems suspicious.

Contact Us

If you suspect fraud, or if your card or account may have been compromised:

  • Altura Credit Union Main Line: 0818 345 925 (Mon–Sat, 9am–5pm)
  • Card Services (Current Account or Debit Card Issues): 01 693 33 33 (24/7, 365 days a year)
  • General Contact: info@alturacu.ie

Stay Updated

Want to stay up to date on Fraud Alert? You Can sign up with FraudSmart here.