Arrears Support
Don't Ignore Arrears, come and talk to us. We can help.
What happens if I don’t or can’t repay my loan as agreed?
We understand and empathise with the challenges some of our members face, for example, a reduced income, illness, loss of employment, relationship breakup, other debts falling due to name but a few, to then be faced with the worry and burden of how to address and repay them.
We now have a dedicated Arrears Support Unit within our credit control department to assist you get back on track. We would like to work with you, within your financial circumstances to address the matter.
Altura Credit Union Ltd. recommends that you make contact with us at the earliest possible stage to advise us of any changes in your circumstances or any temporary difficulties you might be experiencing. It is very important that you make contact with us to discuss your options and to keep us updated on any changes that may affect your ability to repay your loans.
Our arrears support unit are available to assist you with budgeting your finances and reducing the worry associated with your debt. There are many options available to you and our aim is to help you along the way to getting the account back on track and repairing your credit rating.
The Arrears Support Unit are available Monday – Saturday. We can be contacted by email arrearssupport@alturacu.ie or on our direct line 053 9488709 (All Areas).
WARNING: Arrears on your loan may affect your future ability to access credit with the credit union and all other financial institutions as Altura Credit Union Ltd. is registered with the Central Credit Register. |
Mortgage Arrears Support
If you are worried about meeting your mortgage repayments or are already experiencing mortgage arrears, Altura Credit Union is here to support you. Our Mortgage Arrears Resolution Process (MARP) Booklet has been developed to provide clear guidance, practical information, and reassurance to members who may be facing financial difficulties with their mortgage repayments.
The booklet explains the four-step MARP process, outlines the supports and alternative repayment arrangements that may be available, and highlights the importance of early engagement with our Arrears Support Team. At Altura Credit Union, we are committed to working with members in a fair, supportive, and compassionate manner to help find sustainable solutions and support members in remaining in their homes wherever possible.
You can view/download our Mortgage Arrears Resolution Process Booklet here
SME Borrower Support
If your business is experiencing financial difficulties or you are concerned about meeting your loan repayments, Altura Credit Union is here to support you. Our SME Support Booklet has been developed to provide clear guidance, practical information, and reassurance to business members who may be facing financial challenges. It explains the supports available, the steps involved in the arrears support process, and the options that may help you get back on track.
At Altura Credit Union, we understand that every business situation is different. That is why we are committed to working with our members in a fair, supportive, and transparent manner in line with the Central Bank SME Regulations. We encourage early engagement so that we can explore suitable solutions together and help support the long-term sustainability of your business.
If you have an concerns about your mortgage repayments. You will find helpful information here. Always contact us as soon as you are aware of any change to your ability to repay.
Our SME Support Booklet provides guidance, practical support, and information on repayment options available to business members experiencing financial difficulties, helping you engage early and work towards sustainable financial solutions.
