Arrears Support

Don't Ignore Arrears, come and talk to us. We can help.

What happens if I don’t or can’t repay my loan as agreed?

We understand and empathise with the challenges some of our members face, for example, a reduced income, illness, loss of employment, relationship breakup, other debts falling due to name but a few, to then be faced with the worry and burden of how to address and repay them.

We now have a dedicated Arrears Support Unit within our credit control department to assist you get back on track. We would like to work with you, within your financial circumstances to address the matter.

Altura Credit Union Ltd. recommends that you make contact with us at the earliest possible stage to advise us of any changes in your circumstances or any temporary difficulties you might be experiencing. It is very important that you make contact with us to discuss your options and to keep us updated on any changes that may affect your ability to repay your loans.

Our arrears support unit are available to assist you with budgeting your finances and reducing the worry associated with your debt. There are many options available to you and our aim is to help you along the way to getting the account back on track and repairing your credit rating.

We have a dedicated mortgage arrears resolution process so you know what to expect, and how we will support you.

The Arrears Support Unit are available Monday – Saturday. We can be contacted by email arrearssupport@alturacu.ie or on our direct line 053 9488709 (All Areas).

We can help you work through financial difficulties.

If you have an concerns about your mortgage repayments. You will find helpful information here. Always contact us as soon as you are aware of any change to your ability to repay.