Protect Yourself From Fraud
The best way to avoid fraud is to educate yourself on the common methods of fraud. We have helpful hints, tips and advice for you on this page.
You Can Download or Read Our Fraud Awareness Booklet Here
If you suspect fraud, contact card services 24/7 on 01 693 3333. If our offices are open - you can also contact us directly on 053 94 88700 (All Areas).
Use online banking or our app to regularly check your transactions and balances. If you see something suspicious call card services immediately on 01 693 3333 (line open 24/7).
Altura Credit Union will NEVER call, email or Text you asking you to provide your one time passcode or debit card information in order to confirm a recent transaction.
Altura Credit Union will NEVER send you messages requesting you to click a link to review or block a fraudulent transaction on your account, or advise that you are locked out of your account.
Altura Credit Union will NEVER ask you for the full 16 digits of your debit card number.
NEVER divulge your One Time Passcode (OTP) for card transactions or when you are setting up Apple or Google Pay onto a smart phone.
If you have doubts about the validity of the caller, simply hang up and source the phone number for that company to make contact.
Altura Credit Union will never email and ask you to enter your debit card number, login details or any personal information anywhere. If you are in doubt, always delete emails of this nature.
Black Friday & Cyber Monday or other sales are always tempting. If a deal looks too good to be true - it probably is. A lot of the fake businesses that scam members are selling through social media ads. This is something to be particularly wary of. Always use a known, reputable business..