Scam Alert: Fake €1,500 “Energy Grant” Text Message Targeting Credit Union Members

Altura Credit Union is warning members about a recent scam involving fraudulent text messages and attempts to steal online banking information.

A member received a text claiming long‑standing Credit Union members were entitled to a €1,500 energy grant.
The message included a link to a bogus website that asked for parts of their PIN and personal details.

We know that if the scam had not been spotted in time, the fraudster would have followed up with a phone call, pretending to be Altura Credit Union and requesting a One-Time Passcode (OTP) to gain access to the account.

Thankfully, the member noticed the red flags and contacted us immediately — preventing any loss.

Watch Out for These Red Flags

• Texts about unexpected grants, refunds, or energy credits
• Messages that do not clearly name Altura Credit Union
• Links asking for PIN digits, personal information, or login details
• Calls reporting “suspicious activity” on your account
• Requests for OTP codes
• Urgent or pressuring language

Important Reminders

• Altura Credit Union will never ask for your full PIN, login details, or OTP
• We will never send vague or generic messages
• Never click on unexpected links
• If something feels suspicious, stop and contact us directly

If You Think You’ve Been Targeted

If you clicked the link, shared information, or received a suspicious message:

Contact Altura Credit Union immediately.

We can take quick action to secure your account.

Your safety remains our priority. Thank you for staying alert and helping protect our community. 💙